Topic: Getting the run around
I hope this is the place to enter my problem, I currently have an account with American Funds and I am trying to download the transactions for the account. Years ago they required a different account in Quicken for each mutual fund in the account. As there were 11 different accounts, this was not acceptable to me. I tried faking them out but did not work. They have changed protocols and lifted this restriction. I don't use Quicken any more, I use a program called Moneydance. According to them, they look just like Quicken when downloading transactions. Here is the problem - the transactions are not being downloaded and both parties say the problem is with the other one. In a conversation today with American Funds they claim that they do not support the Direct Connect server and, thus theycannot help me. Here is my question - who owns/runs/controls/supports the Direct Connect servers and how do I get in touch with them?
If this is not the right place for this question, please forgive me and direct me to the right place.