Topic: Citi Credit Card

Using jaraco.financial to download credit card statements from Citibank, I receive a 2000 error. Using the same technique with Chase has no problems. Details of the error are reported at https://bitbucket.org/jaraco/jaraco.financial/issue/2 . I have attempted to contact Citibank about this, but I've been stonewalled, unable to report the issue to any department that can act on it.

2 (edited by packpike 2017-03-16 15:11:24)

Re: Citi Credit Card

This has stopped working for me as of a couple of weeks ago. Anyone else having problems?

This is what I get in my ofx file:

<HTML><HEAD>
<TITLE>Access Denied</TITLE>
</HEAD><BODY>
<H1>Access Denied</H1>

You don't have permission to access "http&#58;&#47;&#47;www&#46;accountonline&#46;com&#47;cards&#47;svc&#47;CitiOfxManager&#46;do" on this server.<P>
Reference&#32;&#35;18&#46;76f56868&#46;1489683909&#46;255da930
</BODY>
</HTML>

Re: Citi Credit Card

packpike wrote:

This has stopped working for me as of a couple of weeks ago. Anyone else having problems?

This is what I get in my ofx file:

<HTML><HEAD>
<TITLE>Access Denied</TITLE>
</HEAD><BODY>
<H1>Access Denied</H1>

You don't have permission to access "http&#58;&#47;&#47;www&#46;accountonline&#46;com&#47;cards&#47;svc&#47;CitiOfxManager&#46;do" on this server.<P>
Reference&#32;&#35;18&#46;76f56868&#46;1489683909&#46;255da930
</BODY>
</HTML>

me too.  same error.  I sent an email to citi...

Re: Citi Credit Card

Same error for me. Anyone figured out a solution yet?

Re: Citi Credit Card

Hasn't worked in the last month.  Did fine until then. Don't understand how it can pass validation.

Re: Citi Credit Card

I downloaded the updated version of PocketSense and Citi has started working again.
https://pocketsense.blogspot.com/2017/0 … lable.html

Re: Citi Credit Card

Now it's dead again. It's giving a completely different error this time related to the web address used to pull the data. It seems as if Citi keeps updating/upgrading their system and changing the info.

Re: Citi Credit Card

Mine is dead as well - at least on my site. It seems a lot of OFX servers are blocking my budgeting site from downloading because I can download from my computer just fine. Arg!

Re: Citi Credit Card

It is very hit and miss for me - basically depends on what server I try to hit it from. I can hit it from home for now and it works. It was working yesterday from a Digital Ocean box. Today I tried a heroku app. It worked for a bit, then I started getting the access denied error.

"<HTML><HEAD>\n<TITLE>Access Denied</TITLE>\n</HEAD><BODY>\n<H1>Access Denied</H1>\n \nYou don't have permission to access \"http&#58;&#47;&#47;www&#46;accountonline&#46;com&#47;cards&#47;svc&#47;CitiOfxManager&#46;do\" on this server.<P>\nReference&#32;&#35;18&#46;5cbef748&#46;1509862433&#46;2dd98f65\n</BODY>\n</HTML>\n"

Re: Citi Credit Card

Recently stopped working, I now get this error:  You don't have permission to access "http://www.accountonline.com/cards/svc/ … Manager.do" on this server.  I called them and they said they upgraded their servers, but would not tell me the new OFX address.  We should start a referendum requiring banks to tell their customers these things, and not lock us out and force us all to use the only commercial product they endorse.

Re: Citi Credit Card

Yeah, I haven't been able to get transactions since Nov. 2018. I guess so much for using my Costco card. I won't support banks who won't support OFX.

Re: Citi Credit Card

As of about 5 hours ago, I am getting the following error from the Citi OFX Server:

<STATUS>
<CODE>2000
<SEVERITY>ERROR
<MESSAGE>Due to security improvements, connection to this financial software will be shut down on 09/07/2019. Please request your financial management software contact Citi at citiOFXmigration@citi.com.
</STATUS>

I have tried enabling 3rd party software desktop access from the website.  This gives a 10 minute window to access the account.  However, I tried sending account list request as well as a transaction list during this period and nothing changes.

Re: Citi Credit Card

I bumped into the same issue sometime this week. Looks like Citi changed the OFX URL to  https://mobilesoa.citi.com/CitiOFXInterface from .../CitiOfxManager.do .

I was able to connect successfully after the OFX URL change.

Re: Citi Credit Card

@jchem, could you please post your Citi card config? Are you using GnuCash and AqBanking?

Re: Citi Credit Card

I am using Pocketsense to access citi credit card data.  I continue to get the error message which directs me to enable access.  In the past when this happened simply testing access worked to enable it.

Re: Citi Credit Card

I was able to get it to work by using the new URL https://mobilesoa.citi.com/CitiOFXInterface. But I had to go through a process on Citi's website to enable third-party apps to access my account:

1. Log in to Citi's website.
2. Click Profile.
3. Click Manage Desktop Apps.
4. Click Add Access.
5. Log in with my financial software.

Step 5 didn't work the first time, but after clicking "Submit client id during download" in my financial software (Moneywell) it worked.

Re: Citi Credit Card

I'm using the latest url, and getting "The information you entered does not match our records".
Obviously I'm using the right username and password, to the best of my knowledge. Any thoughts on what might be the issue?